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menu_book SAMS e-services - User Guide

How to register, apply for a service, follow your request, pay and download your certificate on the Department of Civil Aviation e-services portal.

Contents

  1. 1. Create your account
  2. 2. Sign in and choose the account type
  3. 3. Register your company or government entity
  4. 4. Apply for a service
  5. 5. Follow your application
  6. 6. Pay the fees
  7. 7. Download the certificate or NOC letter
  8. 8. Renew or cancel a NOC
  9. 9. Password and profile
  10. 10. Need help?

person_add 1. Create your account

  1. Open the portal home page and choose UAE PASS to sign in with your UAE PASS identity, or choose Register to create an account with your e-mail address.
  2. For e-mail registration, fill in your name, e-mail, mobile number and a password, then submit. A verification e-mail is sent to you.
  3. Open the link in the verification e-mail to activate the account. The link is valid for 7 days; use Resend Verification Email on the home page if it did not arrive.
Tip: Check the spam or junk folder; e-mails from dca.shj.ae can take some time to be delivered.

login 2. Sign in and choose the account type

  1. Sign in with UAE PASS or with your e-mail and password.
  2. Select the account type you are acting for: Individual, or Other to pick one of the companies or government entities linked to your account.
  3. You can switch at any time with Change Account Type at the top of the page. Services for companies are available only under a company account.

domain_add 3. Register your company or government entity

  1. Open Manage Organizations and choose Add New Firm.
  2. Choose the type: Corporate, Government or Semi Government. Enter the name in English (the Arabic name is optional), the address and, for companies, the trade licence number, registration dates and the emirate.
  3. Attach the trade licence copy. A government entity attaches an official letter on its letterhead instead of a licence.
  4. Submit. DCA Services verify the registration; once it is approved the entity appears under Change Account Type and you can apply for its services.
Tip: Free-zone companies are registered through their free zone, not on this page.

edit_document 4. Apply for a service

  1. Open Services, pick the category, then the service. The service page explains what is needed before you start.
  2. Fill in the application details. Where a request can contain several items (cranes, flights, locations), enter each one and press Add to List; the list under the form shows what will be submitted.
  3. Upload every document marked with a star under Required Documents (PDF, JPG or PNG). Extra documents can be added under Other Documents with a name and an expiry date.
  4. Press Submit Application. The request number shown on the screen is your reference for every later step.
Tip: Dates are entered as DD/MM/YYYY and times in 24-hour format. Times on landing permit forms are UTC, not local time.

fact_check 5. Follow your application

  1. Open My Applications to see every request with its current stage and status.
  2. If a request is returned for more information, open it, make the changes or upload the requested document and submit it again.
  3. A request that is still under review can be recalled from the same list if it was submitted by mistake.
  4. E-mail notifications are sent at each step; the e-mail address on your profile must be up to date.

payments 6. Pay the fees

  1. When the fees are confirmed, the request shows Pay. Follow the link to the Tahseel payment page and complete the payment by card.
  2. Credit clients with an approved account are not asked to pay online; the amount is posted to the credit account.
  3. The payment confirmation and the receipt are available on the request after the payment is completed.

workspace_premium 7. Download the certificate or NOC letter

  1. After the final approval and payment, open the request in My Applications and choose Download Certificate.
  2. Every certificate carries a QR code. Anyone can confirm it is genuine by scanning the code, which opens the DCA verification page.

autorenew 8. Renew or cancel a NOC

  1. Open the same service and choose Renew (or Cancel) as the request type, then enter the number of the previous NOC.
  2. A renewal request must include a copy of the NOC letter being renewed under Required Documents.

lock_reset 9. Password and profile

  1. Forgot your password? Choose Forgot Password on the sign-in card, enter your e-mail and follow the link in the e-mail. The link is valid for 7 days.
  2. Signed in with e-mail and password? Change the password under Profile Management, section Change Password: enter the current password and the new one twice.
  3. Your Emirates ID, nationality, telephone and address can be updated under Profile Management.
  4. UAE PASS users manage their password and details in the UAE PASS application.

support_agent 10. Need help?

  1. Use the Contact page for questions about a service or an application, and quote the request number.
  2. For account or sign-in problems, write to the IT support address shown on the Contact page.
login Go to sign in support_agent Contact DCA